VidhyaPe Privacy Policy

VidhyaPe ("VidhyaPe", "we", "us", or "our") respects your privacy and is committed to protecting the personal information entrusted to us by schools, school administrators, accountants, staff, students, parents, and other users of our services.

This Privacy Policy explains how VidhyaPe collects, uses, stores, protects, and discloses information when you visit our website, use the VidhyaPe application, or use any services provided by VidhyaPe.

By using VidhyaPe, you agree to the practices described in this Privacy Policy.

1. About VidhyaPe

VidhyaPe is a school fee management and fee collection software designed to help schools manage student fee records, payment information, receipts, outstanding amounts, reminders, and related administrative activities.

VidhyaPe is intended primarily for use by schools and their authorized personnel.

2. Information We Collect

Depending on how you use VidhyaPe, we may collect the following categories of information.

A. School Information

When a school registers or uses VidhyaPe, we may collect:

• School name
• School address
• Contact details
• School email address
• Authorized administrator details
• School registration or identification information, where required
• Information relating to school staff and users

B. Student Information

Schools may enter or import student information into VidhyaPe, including:

• Student name
• Student ID or admission number
• Class and section
• Academic session
• Parent/guardian name
• Parent/guardian contact number
• Fee structure and applicable charges
• Fee payment records
• Outstanding amounts
• Discounts, late fees, and adjustments
• Receipt and transaction information
• Other information necessary for school fee management

Schools are responsible for ensuring that they have the appropriate authority and permissions to provide student and parent information to VidhyaPe.

C. User Account Information

For users such as school owners, principals, accountants, receptionists, and other authorized users, we may collect:

• Name
• Mobile number
• Email address
• Login credentials
• Role and permissions
• Login and account activity

D. Payment and Transaction Information

VidhyaPe may process information relating to school fee transactions, including:

• Amount collected
• Payment date
• Payment method
• Transaction/reference number
• Receipt number
• Discount or late fee information
• Student account or ledger information

Where third-party payment services are used, payment information may also be processed by the relevant payment service provider according to its own privacy policy and terms.

VidhyaPe does not intend to store complete debit card, credit card, CVV, UPI PIN, banking passwords, or other sensitive payment authentication credentials.

E. Communication Information

If schools use VidhyaPe to communicate with parents or other users, we may process:

• Mobile numbers
• Message content or templates
• Delivery status
• Communication history
• Information necessary to send fee-related reminders or notifications

Messages may be delivered through third-party communication providers, including WhatsApp or other messaging services.

F. Technical Information

When you access our website or application, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Application usage information
• Login activity
• Error logs
• Approximate location derived from technical information, where applicable

This information helps us maintain security, improve performance, troubleshoot problems, and improve our services.

3. How We Use Information

We may use collected information to:

• Provide and operate VidhyaPe services
• Create and manage school and user accounts
• Maintain student fee records
• Generate fee receipts and reports
• Maintain student ledgers
• Calculate outstanding fees based on information provided by the school
• Send authorized fee reminders and notifications
• Provide customer support
• Verify accounts and maintain security
• Detect and prevent unauthorized access, fraud, or misuse
• Improve and develop our products and services
• Monitor system performance and reliability
• Communicate important service-related information
• Comply with applicable laws and legal obligations

We do not sell student or parent personal information as a source of revenue.

4. School-Controlled Information

Schools using VidhyaPe are generally responsible for the student, parent, and school information they enter into the platform.

The school determines:

• What student information is collected
• Which users have access to the information
• How the information is used within the school
• Which communications are sent to parents
• How long school records should be retained

VidhyaPe processes such information to provide the services requested by the school.

If you are a parent, student, or guardian and have questions about information maintained by your school through VidhyaPe, you may contact the relevant school first.

5. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the service and technical architecture, these measures may include:

• Secure authentication
• Access controls and role-based permissions
• Encryption and secure data transmission
• Secure cloud infrastructure
• Database security controls
• Monitoring and logging
• Regular maintenance and security updates

However, no internet-based system can be guaranteed to be completely secure. Users should protect their login credentials and immediately notify us or their school if they suspect unauthorized access.

6. Sharing of Information

We may share information with trusted third-party service providers where necessary to provide and operate VidhyaPe.

These may include providers for:

• Cloud hosting and infrastructure
• Database services
• Payment processing
• WhatsApp or other messaging services
• Email and communication services
• Authentication
• Analytics and monitoring
• Customer support
• Security and fraud prevention

Such providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.

We may also disclose information:

• When required by law or a valid legal process
• To protect the rights, property, or safety of VidhyaPe, our users, schools, or others
• To investigate fraud, security incidents, or misuse
• In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable law

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve user experience
• Analyze website performance
• Maintain security

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain school records
• Meet contractual obligations
• Resolve disputes
• Maintain business and transaction records
• Comply with legal and regulatory requirements
• Prevent fraud and security abuse

The retention period may vary depending on the type of information and the requirements of the school or applicable law.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

9. Data Deletion

Authorized school administrators may request deletion or correction of information maintained within their VidhyaPe account, subject to applicable legal, contractual, accounting, and security requirements.

If you are a student, parent, or guardian, requests relating to school records should generally be directed to the school that provided the information to VidhyaPe.

You may also contact us regarding privacy-related requests using the contact details provided below.

10. Children's Privacy

VidhyaPe may process information relating to students who are minors because schools use the platform to manage student fee records.

VidhyaPe does not operate as a social network or general-purpose service directed at children.

Student information is processed primarily on behalf of schools for legitimate educational and administrative purposes.

Schools are responsible for obtaining any consent or authorization required under applicable law before providing student information to VidhyaPe.

11. Third-Party Services

VidhyaPe may integrate with or use third-party services for hosting, payments, messaging, analytics, authentication, or other functionality.

These third parties may have their own privacy policies and terms. We encourage users to review the privacy practices of relevant third-party services.

VidhyaPe is not responsible for the privacy practices of third-party websites or services that are outside our control.

12. Data Transfers

VidhyaPe and its service providers may process or store information using infrastructure located in India or other jurisdictions, depending on the services and infrastructure being used.

Where information is transferred or processed across jurisdictions, we take reasonable measures to protect the information in accordance with applicable laws and contractual requirements.

13. Your Rights

Depending on applicable law and your relationship with VidhyaPe, you may have rights relating to your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Request information about how your data is processed
• Withdraw consent where processing is based on consent
• Raise a privacy-related complaint

Certain rights may be exercised through the school that controls the relevant student or parent information.

14. Account Security

Users are responsible for maintaining the confidentiality of their usernames, passwords, OTPs, and other account credentials.

You should not share your login credentials with unauthorized persons.

If you believe your account has been compromised, please contact VidhyaPe or your school administrator as soon as possible.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice.

We encourage users to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, please contact us:

VidhyaPe

Website: VidhyaPe.com

Email: [email protected]: +91 81301 14719

Address: Shopping Square2, Sushant Golf City, Lucknow, Uttar Pradesh, India

Grievance/Privacy Contact: VidhyaPe Privacy Team

17. Consent

By using the VidhyaPe website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of information as described above, subject to applicable law.